support@magicshot.ai reaches a person. So does the contact form if you'd rather not use email.

What to include

The email address on your account, and the date of the charge if it's a billing question. For a blocked generation, tell us what you were making. For a report, a link or description of the content. Specifics get a real answer on the first reply instead of the third.

How fast we reply

Refund requests get a response within 2 business days. Approved refunds typically reach your account 5 to 10 business days later, depending on your payment provider.

Where to send what