Last updated: August 14, 2026
This Refund Policy explains when and how MagicShot ("MagicShot", "we", "us") issues refunds for credits and payments on magicshot.ai and app.magicshot.ai (the "Service"). It should be read together with our Terms of Service and Cancellation Policy. If any other page describes refunds differently, this policy controls. By using the Service, you agree to this policy.
How MagicShot billing works
MagicShot is a credit-based AI service. Paid plans grant a monthly or yearly allowance of credits, and each generation, whether an image, video, voiceover or edit, costs a set number of credits. Credits are deducted when you submit a generation. What happens to those credits then depends on the outcome:
| Outcome | Credits returned |
|---|---|
| Generation delivered | 0%, credits are spent |
| Technical failure (model error, timeout, no output) | 100%, automatically |
| Blocked by content moderation (NSFW prompt or input image) | 50%, automatically |
| Block confirmed as a false positive on appeal | Remaining 50% restored |
Technical failures, 100% refunded
If a generation fails because of a technical problem, such as a system error, a model failure, an interrupted job, or an output that was never produced, 100% of the credits for that generation are automatically returned to your balance, usually within minutes.
If credits for a technical failure are not returned automatically, contact us within 7 days and we will investigate and re-credit any credits lost to a verified failure.
A generation is considered delivered, and its credits are spent, once the Service returns a usable result, even if the creative outcome is not what you hoped for. AI output is inherently variable, and dissatisfaction with the style, likeness or quality of a delivered result is not a technical failure. Adjust your prompt or inputs and try again.
Moderation blocks, 50% refunded
MagicShot does not permit NSFW, sexually explicit, or otherwise prohibited content, either as a generated result or as an uploaded input. Every prompt and input image passes through automated content moderation.
If a generation is blocked because our system detects an NSFW prompt or an NSFW input image, 50% of the credits for that generation are returned to your balance automatically. The remaining 50% is withheld to cover the moderation and processing cost of the blocked attempt. A moderation block is not a technical failure and does not qualify for a 100% refund.
If you believe the block was a mistake, you can appeal within 14 days. If human review confirms your prompt and inputs did not violate our content policy, the withheld 50% is restored in full. If the review confirms the violation, the withheld credits are final.
Repeated attempts to generate NSFW content may result in a 24-hour account suspension and removal of the violating content, as set out in our Terms of Service. Accounts terminated for violations of our Terms are not entitled to any refund of credits or subscription fees.
Subscription and payment refunds
Because the Service delivers digital goods immediately, subscription fees are generally non-refundable once the billing period has begun and credits have been made available. The following exceptions apply:
- New subscriptions: if you purchased a plan and have not used a meaningful portion of your credits, you may request a full refund within 7 days of the initial charge. This exception does not apply to accounts suspended or terminated for violating our Terms of Service.
- Duplicate or accidental charges: billing errors, duplicate charges, and charges made after a confirmed cancellation are refunded in full.
- Unauthorized charges: if you believe your payment method was used without your authorization, contact us immediately so we can investigate.
Renewal charges are not automatically refundable. You can cancel at any time before your renewal date to avoid the next charge, see our Cancellation Policy. Cancellation stops future billing, and you keep access until the end of the current period.
If you subscribed through the Apple App Store or Google Play, the purchase is processed by Apple or Google and refund requests for those charges must be made through them, under their refund rules. We can help you with the steps, contact support@magicshot.ai.
Credit expiry
Unused credits have no cash value and are not redeemable for money. Credit refunds under this policy return credits to your balance; they never convert to a monetary refund. When a subscription is canceled or lapses, unused credits from that period expire at the end of the billing cycle unless your plan states otherwise.
How to request a refund
Email support@magicshot.ai from the address on your account and include your account email, the approximate date of the charge or failed generation, and a short description of the issue. We aim to respond within 2 business days. Approved payment refunds are issued to your original payment method; how long the funds take to appear depends on your payment provider, typically 5 to 10 business days.
Chargebacks
If you have a billing concern, please contact us first, we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to suspension of your account while the dispute is reviewed. Chargebacks filed on credits withheld under this policy for confirmed content violations will be contested with our moderation records.
Changes to this policy
We may update this Refund Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, communicated through the Service.
Contact
Questions about this policy? Reach us at support@magicshot.ai.
