How MagicShot earns and keeps your trust

Clear answers on how we protect your data, secure your payments, moderate content, and support you. No fine print required.

Start creating →

Our commitments

Four promises we build around

Your content stays yours

Everything you generate on a paid plan comes with commercial-use rights for content, campaigns, and client work.

No AI training on your data

We do not use your uploads, prompts, or results to train AI models. Your creative work stays private to you.

Delete anytime

Remove any result, or your whole account, whenever you want, and it clears from active storage.

Encrypted in transit and at rest

Your data is protected with encryption end to end, with access limited to essential operations and support.

Payments and billing without surprises

Every MagicShot payment is processed by PCI DSS compliant payment providers, so full card numbers never touch our servers. Your plan, invoices, and credit balance live in your dashboard, where you can upgrade, downgrade, or cancel whenever you want. No phone calls, no retention scripts.

If a generation fails, the credits it used are automatically returned to your balance, so you only ever pay for results. The full details, including when refunds apply, live in our refund policy, and every plan is listed openly on the pricing page.

Content safety

Moderation that protects creators

Filtered at generation

Safety filters run on every generation to block content that breaks our acceptable-use rules before it is ever created.

Clear usage rules

Our terms spell out what you can create and upload. You must own the rights to any photo you bring to MagicShot.

Report anything

See something that should not be here? Email support@magicshot.ai and a person reviews every report.

Action, not just policy

Confirmed violations are removed, and repeat or serious abuse can end an account under our terms.

Your data, under your control

Your uploads, prompts, and results are encrypted in transit and at rest, and access is limited to essential operations and support. We do not sell your data and we do not use it to train AI models. You can remove any single result, or your whole account, from your dashboard at any time, and it clears from active storage. The privacy policy spells out exactly what we store and why.

How to reach us

Questions about billing, privacy, or content all land in the same place: email support@magicshot.ai or use the contact form. Every message is stored on arrival and read by a real person, so nothing gets lost even on a busy day.

FAQ

Trust and safety questions

Yes. Payments are handled by PCI DSS compliant payment providers, and full card numbers are never stored on MagicShot servers. You can review or cancel your plan from your dashboard at any time.

No. Your uploads, prompts, and generated results are never used to train AI models. They exist only so you can view, download, and reuse your own work.

You do. Paid plans include commercial-use rights, so your headshots, product shots, and videos can be used for content, campaigns, and client work.

Credits for failed generations are automatically returned to your balance, so a bad run never costs you anything. Our refund policy covers the details.

Email support@magicshot.ai or use the contact form. Every message is stored and read by a real person, and confirmed violations are removed.

Remove any single result or your entire account from your dashboard whenever you want, and it clears from active storage. The privacy policy explains what we store and for how long.

Ready to create something magical?

Join 500,000+ creators making images, videos and voiceovers in seconds.

Get started