Email support@magicshot.ai with the email address on your account, the date of the charge, and what went wrong. You'll get a response within 2 business days.
What we refund
Failed generations. We don't charge for results we fail to deliver. Credits come back automatically, usually within minutes. If they didn't, tell us within 7 days of the charge.
A new subscription you've barely used. If you bought a plan and haven't used a meaningful portion of your credits, you can request a full refund within 7 days of the initial charge.
Billing mistakes. Billing errors, duplicate charges, and charges made after a confirmed cancellation are refunded in full.
Charges you didn't make. Report an unauthorized charge on your payment method and we'll investigate it.
What we don't refund
Not liking the style or quality of a result isn't grounds for a refund. A generation is considered delivered once the service returns a usable result, and taste is not a delivery failure.
We also don't refund unused credits, subscription fees once the billing period has begun, or renewal charges where the plan wasn't canceled before the renewal date.
How long it takes
We respond within 2 business days. Once a refund is approved, the money typically appears in 5 to 10 business days, depending on your payment provider.
