Email support@magicshot.ai with the email address on your account, the date of the charge, and what went wrong. You'll get a response within 2 business days. The full rules live in the Refund Policy, which controls if anything here reads differently.
What we refund
Technical failures, 100%. If the model errored, the job was interrupted, or no output was produced, all credits come back automatically, usually within minutes. If they didn't, tell us within 7 days of the charge.
Generations blocked for NSFW content, 50%. If a generation is blocked because our moderation system detects an NSFW prompt or input image, 50% of the credits come back to your balance. The other half covers the cost of processing the blocked attempt. If you appeal and a human review confirms the block was a mistake, the rest is restored. Repeated NSFW attempts can lead to a 24-hour account suspension and removal of content, see our Terms of Service.
A new subscription you've barely used. If you bought a plan and haven't used a meaningful portion of your credits, you can request a full refund within 7 days of the initial charge. This doesn't apply to accounts suspended or terminated for violating the Terms.
Billing mistakes. Billing errors, duplicate charges, and charges made after a confirmed cancellation are refunded in full.
Charges you didn't make. Report an unauthorized charge on your payment method and we'll investigate it.
What we don't refund
Not liking the style or quality of a result isn't grounds for a refund. A generation is considered delivered once the service returns a usable result, and taste is not a delivery failure.
We also don't refund the credits withheld on NSFW-blocked generations, unless an appeal confirms a false positive, or unused credits, subscription fees once the billing period has begun, or renewal charges where the plan wasn't canceled before the renewal date, see the Cancellation Policy.
Subscribed through Apple or Google? Those charges are refunded by Apple or Google under their rules, and we can point you to the right steps.
How long it takes
We respond within 2 business days. Once a payment refund is approved, the money typically appears in 5 to 10 business days, depending on your payment provider. Credit refunds land in your balance, not your bank account.
